Returns
Customer satisfaction is our number one priority and we want all of our customers to be satisfied after receiving our hand crafted high quality products.
Please note that every hand made product may have some small imperfections because it’s not a serial machine product, but the work of an inspired artist who makes every product unique, and crafts them by hand what gives them unique charm.
However, if you are not satisfied with an item that you have purchased or you have just changed your mind, it’s not a problem - all purchases may be returned within 14 days after receiving them. This rule applies to all non-personalised and non-custom made products. Unfortunately, all personalised and custom made products are exempt from being returned - items made to order or clearly personalised items can not be returned or replaced. Before returning any product you have to notify us by sending us an e-mail to hello@sharena-design.com with a declaration stating that you are cancelling your contract of purchase.
The items have to be sent back to us immediately and no later than fourteen days after the date on which you have notified us of the cancellation of the purchase contract. Please ship returns to: Nit i bod, vl. Barbara Jugovac, Svarcanska 17, 10090 Zagreb, Croatia.
Please ensure that the item is in new condition (unworn and undamaged). All returned items must include original packaging, including all tags. Once we received the item(s) back, the refunded amount for returned item(s) (shipping costs, taxes and customs duties are excluded from refund) will be onto your credit card or to a your transaction account if you paid for the product in this way after the invoice was received, within 7 business days. All return shipping charges are covered by the customer. You’ll receive a confirmation e-mail when a refund has been done.
You can also contact us concerning any issues so that we may address them to your satisfaction. If an error has been made, we would appreciate an opportunity to make it right. If you send us an e-mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products. Your claim should be sent to us as soon as possible, we are sure we shall find solution for a problem to your satisfaction.
If your question isn’t here, please send us an e-mail to hello@sharena-design.com . We’ll answer it as soon as possible!
Complaints
The consumer can send complaints by mail to Nit i bod, vl. Barbara Jugovac, Svarcanska 17, 10090 Zagreb, Croatia or by e-mail to hello@sharena-design.com. In order to make it possible for us to respond to the written complaint which was not sent by e-mail, the consumers are kindly asked to state correct information about their name and surname, and the address where the reply is to be delivered.
We will respond to any complaint that is received within a term of 14 days after receipt.
Consumer disputes can also be solved through ODR platform of the European Commission.
