Payment
All prices on the website are displayed in Croatian currency Euro (EUR) by default. Since our craft business is out of the VAT system, there is no VAT and the buyer doesn’t pay VAT.
If you are in possession of a valid discount code, you can enter the code in the provided box on the order checkout form. The discount applies to the product(s) price and not to the shipping costs.
The shipping costs are paid in full by the buyer, except when otherwise indicated.
You can estimate exact shipping costs of wanted items even before entering all data necessary to make complete purchase by going to shopping bag overview and selecting country destination.
We deliver worldwide, but please bear in mind if your delivery address is outside the EU, you may have to pay import fees and tax on delivery. Import fees vary widely across the world, so please refer to your local customs office for further information. These taxes and duties are not included in the purchase price and are the responsibility of the buyer.
The users can change the currency in which prices are displayed, according to their preferences or local currency. Except in Euros (EUR) prices can also be displayed in US Dollars or British Pounds (USD, GBP). These prices are calculated according to the current exchange rate of the Croatian National Bank.
However, all payments will be effected in Croatian currency Euro (EUR). The amount your credit card account will be charged for is obtained through the conversion of the price in other currencies into Croatian currency Euro (EUR) according to the current exchange rate of the Croatian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of your credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on our website.
On every payment preauthorization is done automatically at first. This means funds on the card are reserved, and payment is completed only once we confirm the transaction after the final verification of the availability of the ordered product(s).
When for some reason we are unable to deliver the product(s) ordered, we shall inform the buyer about the circumstances as soon as possible. The buyer can cancel the order or choose alternative product(s). Since every card payment on this website is preauthorised, in the case of order cancelation for that reason the credit/debit card of the buyer will not be charged at all (you don’t have to wait for refund).
We use WSPay advanced system for high security card payment through the Internet for all online payments.
WSPay is a secure system for real time credit and debit card payments, and other payment methods.
WSPay ensures the buyer and the seller with the secure card data entry and transfer, which is also confirmed by PCI DSS certificate. The confidentiality of your data is protected and ensured by the Secure Socket Layer (SSL) certificate using 256-bit encryption and the TLS 1.2 cryptographic protocol as the highest security levels for data entry and transfer. SSL encryption is a data coding procedure preventing unauthorized access during data transfer. This ensures safe information transfer and prevents unauthorized access to data during communication between the user’s computer and the WSPay service and vice versa.
At checkout the buyer is obliged to pay the product(s) they want to buy including shipping costs using one of the following card payment services: Visa Electron, American Express, MasterCard, Maestro, Visa, Diners Club International, Discover or DinaCard, or by making a payment to our bank transaction account if this payment method has been chosen.
We shall bear all costs of authorizing the credit/debit card of the buyer.The buyer is responsible for the correctness of the data provided.
WSPay ensures complete privacy of your credit/debit card data from the moment you type them into the WSPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, WSPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe. WSPay system works continually on the increase security and confirmation of that, which confirms certificate of compliance with PCI DSS standards.
Delivery
The purchase agreement is concluded at the moment we confirm your order after the final verification of the availability of the ordered item(s).
Please allow us up to 2 business days (Saturdays, Sundays, and Croatian national holidays excluded) after the receipt of payment of the full order price amount to hand all ordered item(s) to the delivery service.
All products are delivered in packages with the tracking number via Croatian Post delivery service. Tracking number or tracking code is a unique number assigned to each package, which allows you to monitor the movement of the package between the countries or even inside one country from the moment of receipt right until delivery. We shall send you an e-mail with the confirmation together with the tracking number and the link to the website where the package can be tracked as soon as the package is handed to the delivery service.
You can track your package with the given tracking number on the following page of the Croatian Post website.
It usually takes up to one week for packages to be delivered in Croatia, up to two weeks inside the EU, and up to 4 weeks for the rest of the world. Please note, however, that these are only estimates for delivery times. If there is a storm, an accident or some other unfortunate problem then your delivery may be delayed, but such problems are infrequent and rarely delay our deliveries.
Please take care of making your order on time, especially in December before holiday rush when delivery time is usually increased, to receive your item(s) as planned.
Unfortunately, we are not able to influence the speed of delivery and possible complications related to the delivery caused by the delivery service.
If you don’t receive your package within the above mentioned estimated delivery time please contact us, we’ll do our best to find out what happened. However, if for some reason you don’t receive your package within reasonable time after this, we shall consider it lost and offer you full refund for your order or send you a replacement product (as you agree) free of charge.
We check every item before shipping very carefuly and pack it in a sturdy durable package to avoid possible damages during delivery service manipulation. However, the buyer is required to verify the delivered package at the time of package delivery. It is necessary to check if there are any obvious damages to the package outside in front of the delivery person in order to avoid subsequent claims about items damaged during the shipping.
In case the package has outside damage, the buyer is required to immediately notify the delivery person (file a complaint), and refuse to accept the delivered package.
The buyer must also inform us immediately about the problem with the package damage to our e-mail hello@sharena-design.com.
If the buyer, for any reason, does not take over the shipment and it therefore returns to us, we shall repeat the delivery only if the buyer pays the cost of repeated delivery.
